Laptop Repair - Small Business Saved Over $300!

The entire repair process took a few days – not several weeks! The price of the repair was covered by my credit card – and was nowhere near $700!

Several weeks ago, on a Saturday, I was working on my Hewlett-Packard laptop. Suddenly, it “blacked out” and nothing appeared on my screen. I had purchased this HP laptop approximately 13 months ago from Best Buy. I thought it advisable to take my machine to them, and let their Geek Squad repair it. Much to my amazement, I was told that the machine had to be sent back to the factory, and that I could expect a turnaround time of three to four weeks. I was upset because I use that laptop for work. Furthermore, they told me that the cost could be as much as $700. I thought that was absurd, because I could have purchased a new laptop for approximately that same amount.

The following Monday, I contacted Larry Kahm of Heliotropic Systems, a company that I have had the pleasure of dealing with in the past. After telling Larry my tale of woe, he assured me that he would take care of everything. He suggested that I call the credit card company I used to pay for the laptop and find out if they offered any form of extended warranty. As it turns out, I had a full warranty for twelve months beyond the manufacturer’s warranty.

Larry then spoke with HP tech support, and arranged for the pick-up and return of the laptop. He even took it upon himself to back-up the entire hard drive to safeguard against the remote possibility that the HP tech support crew might replace the operating system.

The entire repair process took a few days – not several weeks! The price of the repair was covered by my credit card – and was nowhere near $700!

I don't know how many computer consultants will tell you (or know) about all the options available to a customer. But this one took actions that were above and beyond the basics of computer repair. I am extremely pleased with the personal service and results provided by Larry Kahm of Heliotropic Systems, Inc.

Walter Cooper, President
Magrom Capital, Fort Lee, New Jersey

Contact

Heliotropic Systems, Inc.

2000 Linwood Ave - Suite 19J
Fort Lee, NJ 07024-3012

Phone: 866-912-8808

Email: info@heliotropicsystems.com

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